FAQs

An account manager will be allocated to you, the account manager will have full authority to make any decisions. As a result you can expect any issues, questions to be dealt with extremely quickly.

We can provide any type of linen you require but our Bluebird range which majority of hotels are happy with include standard sheets, plain duvet covers, bag pillowcases, 500 GSM towels.

Depending on the type of linen and quantities you require we can deliver as soon as tomorrow. In most circumstances we say within four weeks. Just get in touch on 0121 559 6062 and we can work something out.

Yes, we understand times change and extra rooms maybe added. We can simply increase the contract quantities.

We can deliver to up to 80 miles from our plant in Birmingham. The locations we currently deliver to can be viewed in the delivery page.

We can be flexible in terms of the method of delivery. You can have the linen packed in hampers, hampers in cages, items loose in cages, items in plastic in cages. If you are thinking of a different method then just let us know, I am sure we can find a solution that works for both parties.

The number of deliveries per week generally depends on the size of the hotel. We understand storage can be an issue so even for smaller hotels we can do more deliveries but this then gets reflected in the price.

Ideally we would want the customer to place extra linen order in advance prior to the normal delivery. We understand from time to time issues may arise, you can contact us 24/7 and we will do our best to support you in any emergency delivery situation.